This Shipping Policy outlines delivery options, shipping rates and timeframes for products purchased from 100%K9. We ship all orders within New Zealand and are committed to delivering your order as quickly and safely as possible.

Shipping Within New Zealand

We ship our products throughout New Zealand, with delivery times varying based on your location. All prices are in New Zealand Dollars (NZD).

Auckland Delivery

Delivery time: 1-2 business days
Auckland CBD and surrounding suburbs: Next business day delivery available
North Shore, West Auckland, South Auckland, East Auckland: 1-2 business days

Rest of New Zealand

North Island (outside Auckland): 2-3 business days
South Island: 3-5 business days
Rural areas: May require an additional 1-2 business days

Shipping Rates

Orders over $100 NZD: FREE standard shipping nationwide
Orders under $100 NZD: $10 NZD flat rate shipping
Express shipping: $15 NZD (1-2 business days to most locations)
Rural delivery surcharge: Additional $5 NZD may apply

Order Processing Times

Standard orders: Processed within 1-2 business days
Orders placed before 2pm: Usually dispatched same business day
Weekend orders: Processed on the next business day (Monday)
Public holidays: Orders processed on the next business day

Please note that processing times may be slightly longer during peak periods such as Christmas or major sales events.

Tracking Information

Once your order has been dispatched, you will receive:

An email confirmation with your tracking number
A direct link to track your parcel online
SMS notifications for delivery updates (if mobile number provided)
Estimated delivery date based on your location

You can track your order at any time by logging into your account or using the tracking link in your dispatch email.

Damaged or Lost Packages

We take great care in packaging your order, but occasionally items may be damaged in transit. If your package arrives damaged or is lost:

Damaged items: Contact us within 48 hours of delivery with photos of the damage
Lost packages: If your tracking shows delivered but you haven't received it, contact us within 7 days
Resolution: We will arrange a replacement or full refund at no extra cost to you
Partial damage: For orders with multiple items, we can replace only the affected items

International Shipping

At this time, we only ship within New Zealand. We do not currently offer international shipping to Australia or other countries. If you are located outside New Zealand and interested in our products, please contact us to discuss potential options.

Delivery Instructions

You can add special delivery instructions at checkout:

Preferred delivery location (front door, side gate, reception, etc.)
Authority to leave if not home
Access codes or building instructions
Alternative contact number for the courier

Failed Delivery Attempts

If the courier cannot deliver your package:

A card will be left with instructions for redelivery or collection
The package will be held at a local depot for up to 7 days
After 7 days, the package will be returned to us
Redelivery may incur additional shipping charges

Contact Us

For shipping enquiries or to check on your order status:

Email: training@100percentk9.co.nz
Phone: 02040812829

Our team is available Monday to Friday, 9am to 5pm NZST, and we aim to respond to all enquiries within 24 hours.

Free Shipping on Orders Over $100 NZD

Enjoy free standard shipping on all orders over $100 NZD anywhere in New Zealand. No promo code required - the discount is automatically applied at checkout.