Acceptable Use Policy

Welcome to the 100%K9 Acceptable Use Policy. This policy sets out the rules and guidelines for using our website, booking system and services. By accessing our website, you agree to comply with these terms.

Purpose

This Acceptable Use Policy sets out the terms between you and 100%K9 Dog Training under which you may access our website and services. By using our website, you accept this policy and agree to comply with it.

Website Use

Our website is provided for the following purposes:

• Learning about our dog training services and programmes
• Booking training sessions, classes and consultations
• Accessing educational content about dog behaviour and training
• Contacting us with enquiries about our services
• Managing your account and booking history

Booking System Guidelines

When using our online booking system, you must:

• Provide accurate and complete information about yourself and your dog
• Disclose any behavioural issues, health concerns or special requirements
• Book appointments you genuinely intend to attend
• Cancel or reschedule within the required notice period if unable to attend
• Not make multiple bookings you do not intend to honour
• Ensure contact details are correct for booking confirmations and reminders

Prohibited Uses

You may use our website only for lawful purposes. You may not use our website:

In Any Way That:

• Breaches any applicable local, national or international law or regulation
• Is unlawful or fraudulent
• Has any unlawful or fraudulent purpose or effect
• Harms or attempts to harm minors or animals in any way
• Promotes harmful or aversive training methods that cause animal suffering

To Send, Receive, Upload or Download Material That:

• Is defamatory, obscene, offensive, hateful or inflammatory
• Promotes discrimination based on race, sex, religion, nationality, disability, sexual orientation or age
• Infringes any copyright, database right, trademark or other intellectual property rights
• Is likely to deceive any person
• Breaches any legal duty owed to a third party
• Promotes illegal activity or animal cruelty
• Is threatening, abusive, invasive of privacy or likely to cause distress
• Is likely to harass, upset, embarrass, alarm or annoy any other person
• Contains viruses, malware or other harmful programs

To:

• Reproduce, duplicate, copy or resell any part of our website without permission
• Access without authority, interfere with, damage or disrupt our website or servers
• Attack our website via denial-of-service or distributed denial-of-service attacks
• Attempt to gain unauthorised access to user accounts or restricted areas
• Scrape, data mine or harvest information without permission
• Manipulate or exploit our booking system

Content Guidelines

When submitting content such as reviews, comments or enquiries:

• Be honest and accurate in your communications
• Respect the privacy of other clients and their dogs
• Do not share photos or information about other people's dogs without permission
• Keep feedback constructive and respectful
• Do not post false or misleading reviews
• Avoid sharing personal information publicly

Interactive Services

We provide interactive services including contact forms, booking systems and user accounts. When using these services, you must:

• Provide accurate and honest information
• Be respectful and courteous to others
• Not impersonate any person or entity
• Keep your account credentials secure
• Not share your account with others
• Notify us immediately if you suspect unauthorised access to your account

User-Generated Content

If you submit content to our website (reviews, comments, photos):

• You grant us a licence to use, reproduce and distribute your content
• You warrant that your content does not infringe third-party rights
• We reserve the right to remove any content at our discretion
• We are not responsible for content submitted by users

Intellectual Property

All content on our website, including text, images, videos, logos and training materials, is owned by 100%K9 Dog Training or licensed to us. You may not:

• Copy, reproduce or distribute our content without permission
• Use our trademarks or branding without authorisation
• Create derivative works from our materials
• Use our content for commercial purposes
• Share training resources or materials with non-clients

Booking and Service Use

When booking or using our services:

• Provide accurate information about your dog's age, breed and temperament
• Disclose any behavioural issues, aggression history or health concerns
• Ensure your dog's vaccinations are current as required
• Arrive on time for appointments
• Treat our staff and other clients with respect
• Follow training instructions and safety guidelines provided
• Pay for services as agreed
• Do not bring dogs that pose a safety risk without prior disclosure

Suspension and Termination

We reserve the right to:

• Remove or edit content that violates this policy
• Suspend or terminate your access to our website
• Refuse to provide services if this policy is violated
• Take legal action for serious breaches
• Report illegal activity to authorities
• Refuse service to clients who endanger staff, other clients or dogs

Reporting Violations

If you become aware of any violation of this policy, please report it to training@100percentk9.co.nz. We will investigate all reports and take appropriate action.

Changes to This Policy

We may revise this policy at any time. Your continued use of our website after changes constitutes acceptance of the updated policy.

Contact Us

Questions about this policy:

• Email: training@100percentk9.co.nz
• Phone: 02040812829